Call Criteria is a well known name in United States. They have good work experience and hence till today they have reviewed millions of minutes, and hence are ready to face all complex situations too Call Center Quality Assurance. Call criteria is the world’s number one firm which in involved in providing the most accurate and lowest costing call centre Q A programs using real human analysis. They have their main office at United States and have knowledge to train and empower your call agents to make each and every call of your call centre a successful one. They understand the value of call centers and hence focus more on their development and teach them accurate skills to make their work more standardized. They understand that there is direct co- relation between interaction of call centre agents with their customers and increase in customer retention. They help to increase your customer satisfaction and retention rates with great ease.
They ensure you get the most accurate look at the quality of your call centre and your employee’s interaction with the customers. They provide many services including, call centre compliance, call centre quality control, business process verification, and call centre affiliate / partner analysis, performance analysis and TCPA verification. They provide most accurate and cost effective service and because of these two features they have been trusted the most. They have years of experience in this field and hence understand the need of quality assurance and quality training for development of call centers. They have a good experience in this field and know the basics very well, this is the reason why they do their job with great accuracy and give 100% satisfactory results.